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Welcome to HostGadget! We’re glad to have you on board.
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| Before you get started, please read through the following user’s guide. It provides all the information you need to set up your account. |
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Getting Started:
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After signing up with us, you should have received a welcome e-mail that contains some information regarding your account. The first thing you need to do is change your domain’s dns to the name servers listed in the welcome e-mail. Please note: You don’t have to worry about this step if you purchased your domain from us, as we will make these changes if this is the case. You will have to wait 24-48 hours for your dns to propagate worldwide after making the initial dns changes, so please be patient. Your website may work for a short period of time and then go offline during this process – this is normal. If you still have problems after two days, don’t hesitate to contact us to resolve the issue.
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E-mail:
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Your username is not an e-mail account you have set up with us – no e-mail address has been created at this point in time. If you want to create an e-mail account, you will have to add it at a later date.
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Uploading Your Site:
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Uploading your site is very easy – you can either use an FTP client or cPanel’s File Manager. For FTP uploading, be sure to put your site’s IP address in the “host address” field. You can start uploading your site from the “public_html” folder once connected to the FTP server. Each website initially has a default placeholder page – to replace this with your own homepage, simply upload an index.html (all lowercase) file to the server.
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Important Links:
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In the first 24-48 hours, before your site has propagated, your IP address will be “yourdomain.com.”
Control Panel: http://yourip/cpanel. After propagation: yourdomain.com/cpanel
Webmail: http://yourdomain.com/webmail (Note: This won’t work during the propagation period).
Site address before propagation: http://iphere/~usernamehere/
When you see “youriphere” make sure to input the IP address you received in your welcome e-mail. The IP address is a number.
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Support:
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Don’t be shy! Check out our FAQ if you have any questions, before contacting us directly. That is where you’ll be able to find most of the answers to your questions. Or visit our forum for more information on hosting.
If you still have an unanswered question, contact us through ticket support. Open a support ticket to get a fast response to your question.
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Ticket Support:
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Ticket support is the best way to seek help to your more complicated questions and/or dilemmas. Just send us an e-mail and you’ll receive a message in your inbox with a ticket number right away. If you don’t receive a ticket number that means we have not received your e-mail. Ticket support works best for more difficult problems because the ticket gets sent to the person who can provide the best support and actually present you with an adequate answer or solution. Simple tickets are resolved within a few minutes, while more intricate ones can take a little longer.
If after receiving an answer you are still unhappy or require further assistance, respond to the ticket and we’ll provide more help until the issue is solved. Refrain from opening more than one ticket, as this may delay or discontinue the process altogether.
When communicating with us, remember to let us know your main account domain and username – an explanation of how to reproduce the problem you’re experiencing will be helpful as well. Login information is also appreciated.
Phone support is available, although serious concerns still require a ticket.
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